BOOK WITH CLARITY
Cancellation & refunds.
These terms apply to standard room bookings across all room categories. Any special terms will be shared before booking and stated in your confirmation.
72 hours before check-in
The deadline is calculated from 2 PM on your arrival date, in Indian Standard Time. Cancellation exactly 72 hours before check-in qualifies for free cancellation under the standard policy.
| Topic | Policy |
|---|---|
| Free cancellation | Cancel at least 72 hours before check-in for a full refund of your accommodation payment. |
| Late cancellation | Cancellations received less than 72 hours before check-in attract a charge equivalent to the first night’s booked accommodation rate for each cancelled room. Any remaining refundable balance will be returned. |
| No-show | If you do not arrive on your scheduled arrival date and have not agreed a revised arrival, a first-night charge applies per room. Remaining nights may be released and any remaining refundable balance returned. Contact us promptly if your arrival is delayed. |
| Early departure | Nights already used, plus one additional unused night per room, will be charged, up to the total booked stay. Any further unused nights will be refunded. |
| Date changes | Subject to availability and revised rates. Changes requested less than 72 hours before check-in may attract a charge of up to one night’s original booked rate per affected room. Any charge will be confirmed before the change is processed. |
| Non-refundable rates | Bookings expressly identified as non-refundable do not qualify for refunds for guest cancellations or no-shows. Date changes are permitted only where stated in the selected offer. |
| Special dates, groups & events | Peak-date stays, group reservations, banquet events and day-outing packages may have separate cancellation terms, shared before confirmation. |
| Refund timing | Eligible direct-booking refunds will be initiated within 7 working days of cancellation confirmation, normally to the original payment method. Bank processing may take additional time. |
| Cancellation by the resort | If we cannot honour your reservation, we will offer an alternative for your acceptance or a full refund for accommodation we cannot provide. |
Request a cancellation.
For a direct booking, contact reservations by email or WhatsApp with your booking reference. If your booking confirmation provides an online cancellation option, you can use that channel. For OTA or travel-agent bookings, cancel through the original provider.
Contacting us starts a request; keep the cancellation confirmation for your records. For assistance, call +91 60091 70091.